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FREQUENTLY ASKED QUESTIONS
Yes, absolutely. At Wellness-VS, we make sure all product images accurately reflect what you will receive. However, packaging or label designs may vary slightly due to manufacturer updates — but the product quality, ingredients, and benefits remain unchanged.
Your sales receipt is automatically emailed to you once your order is complete.
You can also access it anytime by logging into your Wellness-VS account and navigating to the “Orders” section.
If you checked out as a guest and need a copy, please contact us at:
sales@wellness-vs.com
Most orders are delivered within 1–3 business days inside Egypt. Delivery times may vary slightly based on location and demand.
If your product arrives damaged, please contact us within 48 hours of delivery at sales@wellness-vs.com with a photo of the product and your order number. We’ll make it right.
Yes, all our products are 100% authentic and imported from trusted international suppliers. We do not deal with counterfeit or fake items under any circumstance.
You can request a cancellation or modification within 1 hour of placing your order by contacting us directly. After this window, the order may already be processed.
Once your order is confirmed, just contact us and we'll provide you with your tracking number.
Our team will make sure you get real-time updates and support throughout the delivery process.
Or message us via our live chat.
Currently, we don’t offer gift wrapping, but you can leave a note during checkout and we’ll do our best to accommodate.
